Week 1: Service Scan

Map risks, blunt view of what is on fire. No diplomatic detours.

Week 2: One-on-Ones

Face-to-face with every engineer and business stakeholder. Role clarity through RACI. Build trust by listening.

Week 3: Visibility

Clean change calendar. SLOs visible to everyone. Single portfolio. No hidden workflows.

Week 4: 90-Day Plan

Signed off by Operations, Security, and Business. Measurable goals. Weekly status with risks and options, no surprises.

Core Principles

One-on-ones over buzzwords. Kanban discipline: limit WIP, measure cycle time, adjust weekly. Bad news early. Flow beats heroics. Meetings earn their slot: decision, risk removed, or plan agreed, otherwise cancel. Translate tech into outcomes.

Metrics Tracked

Availability, lead time, change failure rate, P1 incident aging, unplanned work percentage, on-time delivery.